March 2009
February 2009
January 2009
 
 
     
New Year's Day (Spring Festival) Holiday Notice! (20/01/2009)  
 

Dear all our customers,
Due to the coming of New Year's Day/ Spring Festival, please be noted that we will be on holiday on following days. We are sorry for any inconvenience caused.

Spring Festival holiday: From January 24, 2009 to February 1, 2009, altogether 9 days.
We will start to work on Feb. 2, 2009 (Monday).

Thank you indeed for supporting us all the time. It is no doubt that SalvationDATA will do better for every of our customers in the new year.

All the best to you again for the holidays! Happy New Year!
SalvationDATA Technology, LLC.

 
 
 
Here released the Step-By-Step User Manuals (examples of application) for Data Compass and HD Doctor (20/01/2009)  
 

Dear all our customers,
Thank you for supporting SalvationDATA all the time. We hope that 2009 is a time of bringing abundance and good luck to your homes as well as businesses.

As part of our User Experience Improvement project in 2009, the new ¡°Case Studies¡± (examples of application) of both Data Compass and HD Doctor have been released, which demonstrate the detailed application of the comprehensive functions built in both products. These case studies also come with updated tutorials that address some real world examples, where users may have problems in using the new program. We are sure that these case studies are straightforward and troubleshooting approach that anyone can follow.

Please visit our blog and/or the client forum to download these documents.

Thank You
SalvationDATA Technology, LLC.

 
 
 
Update of the new 7200.11 functions' operation flow (20/01/2009)  
 

We've made some append statement to the previous version today to tell the users how to deal with in case the drive does not accept their CMD commands (nothing happens when they work in CMD mode accordingly). Please download the latest one by logging into the client forum.

 
 
 
Breakthrough on data recovery from HDD in F Level from SalvationDATA (20/01/2009)  
 

In January 17, 2009, SalvationDATA Technology, the leading solution provider of data recovery products and services, announced its pioneered technology breakthrough which enables data recovery from Seagate HDD with F Level problem; this is a critical step forward for data recovery industry.

The Difficulty: Data recovery from Seagate HDD working in F Level
The issue of ¡°F Level¡± is a common problem in HDD repair and data recovery of Seagate HDD. Then, what is ¡°F Level¡±? Vender commands of Seagate HDD are grouped into different levels for the purpose of convenient management. F Level means that the HDD works only with PCB (Printed Circuit Board), which is independent from HDA (Head and Disk Assembly) case.

F Level issue only happens in Barracuda V and latter HDDs. As in former HDD, the controller system is rather simple, so it required small size firmware code, which generally is stored in ROM chip on PCB, so F Level will not exist. However, the code set has become larger and larger since Barracuda V and it can¡¯t be completely stored in ROM chip any more. In the other hand, manufacturer doesn¡¯t want to increase product cost by enlarging the ROM chip capacity, so the code set is divided and stored in both the disk surface and ROM chip. If disk firmware can¡¯t be loaded during initialization after power-up, the HDD will work only in PCB mode, that¡¯s when the F Level shows up.

Causes of F Level includes: damaged head, physical bad sectors in service area, scratches on disk surface, error loading from PCB, incorrect firmware location, firmware error, etc.; all of these will cause HDD to work in F Level.

The Breakthrough: Data Recovery Solution for F Level HDD from SalvationDATA
F Level issue in Barracuda 7200.7, Barracuda 7200.8, Barracuda 7200.9 and Barracuda 7200.10 has always been a big problem plaguing data recovery companies. For Barracuda 7200.7, data recovery engineer generally takes HOT SWAP PCB for trial and error to recover data from HDD working in F Level, which is proved to be working in some cases. But it doesn¡¯t work for latter HDDs like Barracuda 7200.8, 7200.9 and 7200.10. This is because the latter HDDs are designed on different architecture with a big change in service area and HOT SWAP fails.

As there are various causes of F Level problem, it increases the difficulty of data recovery from F Level HDD. However, now SalvationDATA has worked out the key technology which enables the data recovery from F Level HDD, and the complete solution will be released as an upgrade to HD Doctor for Seagate in the near future, and of course it will be free of charge for all our customers as usual.

In this information age, more and more companies and individuals begin to understand the importance of data recovery industry. As one of the biggest data recovery R&D companies, SalvationDATA is engaged in technology research of data security and recovery, with 8 years efforts, SalvationDATA has provided tens of unique achievements in data recovery applications, and save countless value loss for customers.

The way forward mission for SalvationDATA is to solve data recovery problems, focus on research from damaged drive data recovery, develop more convenient data recovery solutions to satisfy the global increasing data recovery needs and protect computer users¡¯ legal security rights.

 
 
 
Share your thoughts with SalvationDATA. The season 1 customer survey (17/01/2009)  
 

Dear all our customers,

Thank you for your continuous support towards SalvationDATA. We wish you the successful 2009 for your business and your life!

As part of our User Experience Improvement project in 2009, we¡¯ve set up the customer survey system in our website, so that we can learn more from you and ensure that our products and services are of the highest standard that fits into your needs. We are inviting you to join us to decide the development of our product lines and our business. As a reward, all participants have a chance to win a fantastic gift from us.

Click here to take part in the season 1 survey.
Thank You
SalvationDATA Technology, LLC.

 
 
 
User Manual for Data Compass Control Panel have been released (12/01/2009)  
 

Today we have released our official User Manual for Data Compass Control Panel. This user manual discusses in detail the functions, technologies used and application hints; we are sure that this manual will answer most of the questions the users have, thus to allow users to make the best use of this system in data recovery services.

Please download the User Manual for Data Compass Control Panel by accessing the client forum

We are now working on the "Case Study" (example of application) of Data Compass and will release them one by one when available. Those case studies covers detailed step by step solution for all the common problems, which makes even the beginners have no problem in fixing those problems.

Also the detailed user manual for the Data Compass DCEXP program 4.0 (Data Extraction Program in Data Compass system) will be released very soon in this week or the next. Any user who has a problem in using the new program please contact our tech support directly for answer or remote assistance before its release.